Privacy Policy

Ticketly ("we", "our", or "us") operates the Ticketly platform (the "Service"), on the web and through the Ticketly mobile app. The Service lets event organizers create, manage, and promote events, and lets attendees discover events, register, and buy tickets. This Privacy Policy explains how we collect, use, share, and protect the personal information of everyone who uses the Service, whether as an organizer or an attendee.

By using the Service, consent is given to the practices described in this policy. Sections that apply only to organizers or only to attendees say so.

Information Collection And Use

We collect personal and event-related information necessary to provide and support the Service. This includes data collected during account registration, event setup, payout configuration, and use of platform features.

From event organizers, we may collect:

• Full name, phone number, email address
• Payout and billing information (e.g., bank account or mobile wallet)
• Event data such as event title, venue, schedule, media, and ticket types
• Device, browser, and system log information (e.g., IP address, OS, activity logs)
• Information from third-party integrations (such as Google Calendar or Google Maps), if connected

This information allows us to provide event creation tools, enable payouts, offer technical support, and improve platform performance.

Information from Attendees and App Users

When you create an account, register for an event, or buy tickets on the website or in the mobile app, we may collect:

• Account details: name, email address, phone number, and sign-in method (such as Google, Apple, or phone number verification)
• Answers you give on event registration forms, which may include your phone number and CNIC number
• Ticket, registration, and payment history, including transaction references and payment status
• Messages you send to our support team
• A device token used to send push notifications, if you allow them
• Device and usage information, such as device model, operating system, app version, IP address, and crash logs

Card and wallet payments are processed by our payment partners. We receive the payment result and a transaction reference, and we do not store full card numbers.

Use of Information

We use personal information only to deliver and improve the Service. We do not sell personal data to third parties.

We may use the information to:

• Enable account access, event creation, registrations, and ticket issuance
• Verify attendee identity at entry, where an organizer requires it
• Respond to support requests
• Send ticket, payment, and event updates by email, SMS, WhatsApp, or push notification
• Configure and process payouts
• Communicate operational updates or important notices
• Analyze trends to improve functionality
• Monitor usage to maintain platform security
• Comply with applicable legal or regulatory requirements

Registration Forms, CNIC and Phone Numbers

Each organizer decides what their event's registration form asks for. Some events ask for a phone number or CNIC number, for example to verify identity at the venue or to meet venue security requirements. The form shows these fields before you submit it, and you can choose not to register if you don't want to share them.

For information entered on a registration form:

• It is shared only with the organizer of the event you registered for, and with service providers that help us run the Service
• Organizers may use it only to manage that event, and not for unrelated marketing
• We do not use CNIC numbers for marketing, and we do not sell them or share them with advertisers
• Access to CNIC numbers is limited to people who need them to run the event or support you
• We may disclose it where required by law or at the request of a competent authority

Chat and Support

The website and app include a support chat. It answers common questions and links you to our team or the event organizer by WhatsApp or email.

When you contact us through chat, WhatsApp, or email, we receive your message, your contact details, and anything you choose to include, such as an order reference. We use this only to answer your request and improve our support, and we keep it only as long as needed for that.

Messages sent on WhatsApp are also subject to WhatsApp's privacy policy. When you contact an event organizer directly, the organizer handles your message under their own practices.

Push Notifications

The Ticketly app sends push notifications only if you allow them on your device. When you do, we store a device token so we can deliver notifications to that device. Notifications are delivered through Apple Push Notification service and Firebase Cloud Messaging.

We may send notifications about:

• Ticket confirmations and payment status
• Changes to events you are registered for, such as new timings, venues, or cancellations
• Event reminders
• Replies to your support requests

You can turn notifications off at any time in your device settings. We delete your device token when you delete your account.

Third-Party Web Sites and Applications

We may provide the option to connect Google services (e.g., Calendar or Google Maps) to support event-related workflows.

When Google APIs are used:

• We comply with the Google API Services User Data Policy, including Limited Use requirements
• We do not use data obtained from Google APIs to train or improve AI or machine learning models
• We do not transfer Google data to third-party AI tools
• We provide the ability to revoke access at any time via Google account settings
• Upon revocation, we stop accessing related data and delete any associated stored content

Cookies and Tracking

We use cookies and similar technologies to maintain session activity, remember preferences, and improve Service performance. These technologies help us enhance usability, security, and analytics. Cookies may be disabled in browser settings, although doing so may limit access to certain platform features.

Data Security

We implement administrative, technical, and physical safeguards to protect personal data from unauthorized access, alteration, or loss. These include access controls, data encryption, and system monitoring. Despite best efforts, no system is completely secure. We encourage everyone to maintain the confidentiality of their account credentials.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.

We may retain data for:

• Ongoing access to your account
• Running events, until the event and any related refunds or disputes are complete
• Transaction and payout record-keeping
• Legal, financial, or tax obligations
• Platform auditing and fraud prevention

When data is no longer required, we delete or anonymize it securely.

Your Rights

We respect the rights of organizers and attendees regarding their personal data. Subject to applicable laws, we provide the ability to:

• Access the data we hold
• Request corrections to inaccurate information
• Request deletion of personal data (except where retention is legally required)
• Turn off push notifications
• Revoke integrations (e.g., Google services)

To exercise any of these rights, we may require proof of identity before proceeding. Requests can be sent to the contact listed below.

Account Deletion

You can ask us to delete your Ticketly account at any time from our account deletion page or by emailing team@ticketly.pk from the email address on your account. We may ask you to confirm your identity first.

Within 30 days of confirming your request, we delete:

• Your profile, including your name, email address, and phone number
• Your sign-in access and push notification device tokens
• Your saved registration form answers, including CNIC numbers
• Your support chat history

We keep payment and transaction records where the law requires it, for example for tax, accounting, refunds, or fraud prevention. These records are no longer linked to an active account and are deleted once the retention period ends. Organizers of events you registered for may keep the information they already received. Organizer accounts with active events or pending payouts are closed once those are settled.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised effective date. Continued use of the Service following updates constitutes acceptance of the modified policy.

Where changes are material, we may provide additional notice via email or through the app.

Contact Us

If you have any questions about this Privacy Policy, please email us at team@ticketly.pk.