Privacy Policy

Information Collection And Use

We collect personal and event-related information necessary to provide and support the Service. This includes data collected during account registration, event setup, payout configuration, and use of platform features.

We may collect:

• Full name, phone number, email address
• Payout and billing information (e.g., bank account or mobile wallet)
• Event data such as event title, venue, schedule, media, and ticket types
• Device, browser, and system log information (e.g., IP address, OS, activity logs)
• Information from third-party integrations (such as Google Calendar or Google Maps), if connected

This information allows us to provide event creation tools, enable payouts, offer technical support, and improve platform performance.

Use of Information

We use organizer information only to deliver and improve the Service. We do not sell personal data to third parties.

We may use the information to:

• Enable account access and event creation
• Configure and process payouts
• Communicate operational updates or important notices
• Analyze trends to improve functionality
• Monitor usage to maintain platform security
• Comply with applicable legal or regulatory requirements

Third-Party Web Sites and Applications

We may provide the option to connect Google services (e.g., Calendar or Google Maps) to support event-related workflows

When Google APIs are used:

• We comply with the Google API Services User Data Policy, including Limited Use requirements
• We do not use data obtained from Google APIs to train or improve AI or machine learning models
• We do not transfer Google data to third-party AI tools
• We provide the ability to revoke access at any time via Google account settings
• Upon revocation, we stop accessing related data and delete any associated stored content

Cookies and Tracking

We use cookies and similar technologies to maintain session activity, remember preferences, and improve Service performance. These technologies help us enhance usability, security, and analytics. Cookies may be disabled in browser settings, although doing so may limit access to certain platform features

Data Security

We implement administrative, technical, and physical safeguards to protect organizer data from unauthorized access, alteration, or loss. These include access controls, data encryption, and system monitoring. Despite best efforts, no system is completely secure. We encourage organizers to maintain the confidentiality of their account credentials.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements

We may retain data for:

• Ongoing access to the organizer account
• Transaction and payout record-keeping
• Legal, financial, or tax obligations
• Platform auditing and fraud prevention

When data is no longer required, we delete or anonymize it securely.

Organizer Rights

We respect the rights of event organizers regarding their personal data. Subject to applicable laws, we provide the ability to:

• Access the data we hold
• Request corrections to inaccurate information
• Request deletion of personal data (except where retention is legally required)
• Revoke integrations (e.g., Google services)

To exercise any of these rights, we may require proof of identity before proceeding. Requests can be sent to the contact listed below.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised effective date. Continued use of the Service following updates constitutes acceptance of the modified policy.

Where changes are material, we may provide additional notice via email or through the app.

Contact Us

If you have any questions about this Privacy Policy, please email us at hellp@ticketly.pk.